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Terms & conditions
Effective Date: 16/June/2025
Last Updated: 14/July/2025
Welcome to the official website of Galina’s Euro Food Convenience Store (“we”, “our”, or “us”). These Terms and Conditions govern your access to and use of our website, including any online ordering services. By using our website, you agree to be bound by these terms.
Please read them carefully before placing an order.
1. Eligibility
This website is intended for use by individuals located in Canada only. By using our website and making purchases, you confirm that you are 18 years or older or are using the site under the supervision of a parent or legal guardian.
2. Products and Orders
We offer a selection of authentic Eastern European food products for online ordering through our website. All orders must be picked up in-store—we do not offer shipping or delivery at this time.
Placing an Order:
• Orders can be placed on our website and must be confirmed via email or phone.
• Orders are not final until you receive confirmation from us.
• Full payment may be required at the time of order or at pickup.
We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors or suspected misuse.
3. Pricing and Payment
All prices are listed in Canadian Dollars (CAD) and include applicable taxes unless stated otherwise.
We accept online payments via secure third-party payment providers (e.g., Stripe, Square, PayPal). By making a payment, you agree to their terms and privacy policies.
Prices and availability are subject to change without notice.
4. Order Pickup
All online orders must be picked up in person at:
Galina’s Euro Food Convenience Store
#3-7780 135A St, Surrey, BC, Canada, V3W 9A7
We will notify you when your order is ready for pickup. Orders not picked up within 3 business days may be canceled, and perishable items may be discarded without refund.
5. Free Delivery Offer
We are pleased to offer free delivery on all orders over $400. This promotion applies to online orders placed within our service area, which includes the following cities in the Greater Vancouver Area:
- Vancouver
- Burnaby
- Richmond
- Surrey
- Delta
- Langley
- New Westminster
- Coquitlam
- Port Coquitlam
- Port Moody
- North Vancouver
- West Vancouver
- Maple Ridge
Delivery times may vary depending on the destination. Please contact us after placing an order to confirm delivery time and date
6. Refunds and Cancellations
Due to the nature of food products, we are unable to accept returns on perishable items. If you receive the wrong item or are not satisfied with your purchase, please contact us within 24 hours of pickup.
Refunds or exchanges may be offered at our discretion for eligible cases, excluding perishable items.
7. Intellectual Property
All website content, including text, images, logos, and graphics, is the property of Galina’s Euro Food Convenience Store and is protected by Canadian copyright laws. You may not reproduce, reuse, or distribute content without permission.
8. Limitation of Liability
We make every effort to ensure our website is accurate, reliable, and secure. However, we are not liable for:
• Errors or omissions on the site
• Losses related to order availability or delays
• Security breaches or unauthorized access beyond our control
Use of this website and our e-commerce services is at your own risk.
9. Privacy
Your use of our site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data, including information shared during online transactions.
10. Changes to These Terms
We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the website after changes means you accept the new terms.
11. Governing Law
These Terms and Conditions are governed by the laws of the Province of British Columbia and applicable federal laws of Canada. Any disputes will be resolved in the courts of Vancouver, BC.
12. Contact Us
If you have any questions or concerns, please contact us:
Galina’s Euro Food Convenience Store
Email: [email protected]
Phone: +1(604)585-2929
Address: #3-7780 135A St, Surrey, BC, Canada, V3W 9A7
Terms & Conditions FAQ
What do these Terms & Conditions cover?
These Terms & Conditions outline the rules for using our website, placing orders, making payments, and other responsibilities when shopping with Galina’s Euro Food.
Do I need to agree to the Terms & Conditions to place an order?
Yes. By accessing our site and placing an order, you agree to these Terms & Conditions.
How are payments handled under the Terms?
Payments must be completed using accepted methods. All transactions are processed securely, and taxes are applied according to Canadian law.
Can Galina’s Euro Food change the Terms & Conditions?
Yes. We may update or revise these Terms & Conditions at any time. Continued use of the site after changes means you accept the updated Terms.
How can I contact Galina’s Euro Food about the Terms?
You can contact us at [email protected]
or call +1 (604) 585-2929. Address: #3-7780 135A St, Surrey, BC, Canada, V3W 9A7.