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Return & Refund policy
Effective Date: 16/July/2025
Last Updated: 16/July/2025
At Galina’s Euro Food Convenience Store, we take great pride in the quality of our products and customer service. Because many of our items are perishable, we have a specific Return & Refund Policy to ensure safety, fairness, and satisfaction for all our customers.
1. Perishable Food Items
Due to health and safety regulations, we do not accept returns or exchanges on perishable food items, including but not limited to:
• Freshly prepared foods
• Refrigerated or frozen items
• Baked goods
• Dairy and deli products
All sales on perishable goods are final unless the product is damaged or incorrect upon pickup.
2. Non-Perishable Items
We may accept returns or exchanges on non-perishable, unopened, and unused products (e.g., packaged dry goods, canned items) under the following conditions:
• Return is requested within 7 days of pickup
• Original receipt or order confirmation is provided
• Item is in original packaging and in resalable condition
Approved refunds will be issued to the original payment method within 5–10 business days after the item is returned.
3. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item:
• Please contact us at [email protected] or call us at +1(604)585-2929 within 24 hours of pickup.
• Include a description of the issue and, if possible, attach a photo of the item.
We will do our best to resolve the issue promptly, either by offering a replacement or a refund, at our discretion.
4. Order Cancellations
You may cancel your order up until the point it is being prepared.
• To cancel, email us at [email protected] or call us as soon as possible.
• If your order has already been prepared or picked up, it cannot be canceled or refunded.
5. Refund Processing
If a refund is approved, it will be:
• Issued to the original method of payment
• Processed within 5–10 business days, depending on your bank or payment provider
6. Contact Us
If you have any questions about your order, or wish to request a refund or return, please reach out to us:
Galina’s Euro Food Convenience Store
Email: [email protected]
Phone: +1(604)585-2929
Address: #3-7780 135A St, Surrey, BC, Canada, V3W 9A7
Return and Refund FAQ
Do you accept returns on food products?
For health and safety reasons, most perishable food items cannot be returned. Please contact us directly if you believe your purchase was defective or incorrect.
Which items are eligible for return?
Unopened and non-perishable packaged items may be eligible for return. Items must be in their original condition and returned with proof of purchase.
How long do I have to request a refund?
Refund requests must usually be submitted within 7 days of purchase. Please check your receipt or contact us for confirmation.
How will I receive my refund?
Refunds are issued to the original method of payment once the return is approved and processed. Refund times may vary depending on your bank or card provider.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or wrong item, please contact us at [email protected]
or call +1 (604) 585-2929 with your order details for a resolution.
How can I contact you about returns or refunds?
You can email us at [email protected]
or call +1 (604) 585-2929. Our store is located at #3-7780 135A St, Surrey, BC, Canada, V3W 9A7.