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Payment policy
Effective Date: 16/June/2025
Last Updated: 16/June/2025
At Galina’s Euro Food Convenience Store, we are committed to making your shopping experience safe, simple, and secure. This Payment Policy outlines the terms and methods of payment for purchases made through our website.
1. Accepted Payment Methods
We accept the following payment methods for online orders placed through our website:
• Credit Cards (Visa, MasterCard, American Express)
• Debit Cards (where supported)
• Apple Pay / Google Pay
Payments are processed through secure, third-party payment providers. Galina’s Euro Food Convenience Store does not store your credit card or payment details on our servers.
2. Currency
All prices listed on our website are in Canadian Dollars (CAD) and all transactions will be processed in CAD.
3. Payment Timing
• Online Orders: Payment must be completed at the time of placing your order unless otherwise stated.
• In-Store Pickup: Payment is confirmed online before your order is prepared. You will receive a notification when your order is ready for pickup.
We do not offer payment on pickup or cash-on-delivery options for online orders.
4. Taxes
All applicable federal and provincial taxes (GST/PST) are included in your final total during checkout, as required by law in British Columbia and Canada.
5. Security
We take your security seriously. All online transactions are encrypted and processed via PCI-compliant payment providers. We do not collect or store any sensitive payment information on our website.
6. Failed or Declined Payments
If your payment is declined or fails to process:
• Your order will not be confirmed or prepared.
• You may attempt the transaction again or contact your financial institution for assistance.
• If you believe the issue is with our website, please contact us at [email protected].
7. Order Confirmation
You will receive an email confirmation once your payment has been successfully processed. If you do not receive confirmation within a few minutes, please check your spam folder or contact us directly.
8. Contact Us
For any payment-related questions or issues, feel free to contact us:
Galina’s Euro Food Convenience Store
Email: [email protected]
Phone: +1(604)585-2929
Address: #3-7780 135A St, Surrey, BC, Canada, V3W 9A7
Payments FAQ
What payment methods do you accept for online orders?
We accept Credit Cards (Visa, MasterCard, American Express), Debit Cards where supported, and Apple Pay / Google Pay. Payments are processed via secure third-party providers, and we do not store card details.
In what currency are prices and transactions processed?
All prices are listed in Canadian Dollars (CAD), and all transactions are processed in CAD.
When is my payment charged?
Payment for online orders is completed at checkout. For in-store pickup, payment is confirmed online before your order is prepared, and you will receive a notification when it’s ready.
Are taxes included at checkout?
Yes. All applicable federal and provincial taxes (GST/PST) are included in your final total during checkout, as required by law in British Columbia and Canada.
Is online checkout secure?
Yes. All online transactions are encrypted and processed via PCI-compliant payment providers. We do not collect or store sensitive payment information on our website.
What happens if my payment is declined or fails?
This is the answerYour order will not be confirmed or prepared. You may try the transaction again or contact your financial institution. If you believe the issue is with our website, please email [email protected]
.
Will I receive an order confirmation?
Yes. You will receive an email confirmation once your payment has been successfully processed. If you don’t see it, check your spam folder or contact us directly.
How can I contact you about payments?
You can email us at [email protected]
or call +1 (604) 585-2929. Our store is located at #3-7780 135A St, Surrey, BC, Canada, V3W 9A7.