Privacy policy

Effective Date: 16/June/2025
Last Updated: 16/June/2025

At Galina’s Euro Food Convenience Store, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website, including our e-commerce services for online ordering and in-store pickup.

This policy applies only to residents of Canada.

1. Information We Collect

We collect personal information that you voluntarily provide to us when:

• Placing an order online
• Contacting us via email or contact forms
• Signing up for updates, promotions, or newsletters

This may include:

• Name
• Email address
• Phone number
• Billing and pickup address
• Order details and purchase history
• Payment method (processed securely via third-party providers)
• IP address, device type, and browser information (via cookies and analytics tools)

2. Use of Your Information

We use the information we collect to:

• Process and fulfill your online orders
• Communicate with you about your order, pickup, or customer inquiries
• Send optional updates, offers, or promotional messages (with your consent)
• Improve our website functionality and customer service
• Comply with applicable legal and tax obligations

We only collect and retain the information necessary to carry out these purposes.

3. E-Commerce and Payment Processing

All payments made on our website are processed securely through third-party payment providers (e.g., Stripe, PayPal, Square). These providers are PCI-compliant and responsible for protecting your financial data.

We do not collect or store your credit card or banking information.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share it with trusted third-party service providers only when necessary to:

• Process payments
• Manage website performance
• Handle customer communications
• Comply with legal obligations

All third parties are required to protect your information in accordance with Canadian privacy laws.

5. Cookies and Analytics

Our website uses cookies and basic analytics tools (e.g., Google Analytics) to collect non-identifying technical information. This helps us understand how visitors use our site and improve performance. You can manage or disable cookies through your browser settings.

6. Your Rights

As a Canadian resident, you have the right to:

• Access the personal data we hold about you
• Request corrections or updates to inaccurate information
• Withdraw consent to marketing communications at any time
• Request deletion of your personal data, subject to legal and operational requirements

To exercise these rights, contact us at: [email protected]

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information from loss, theft, or unauthorized access. While no system is 100% secure, we strive to protect your data to the best of our ability.

8. Retention of Information

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, including legal, tax, or accounting requirements.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. Continued use of our site after updates indicates your acceptance of the new terms.

10. Contact Us

Galina’s Euro Food Convenience Store

Email: [email protected]
Phone: +1(604)585-2929
Address: #3-7780 135A St, Surrey, BC, Canada, V3W 9A7